Privacy Policy – v12bet

1. About This Policy

This Privacy Policy applies to all personal information processed by v12bet in connection with the operation of the v12bet platform at v12bet.biz, including all associated pages, features, gaming services, payment functions, and customer support interactions. References to "v12bet", "we", "us", or "our" refer to the operator of the v12bet platform. References to "you" or "Member" refer to any individual who registers for an account, accesses the platform as a visitor, or interacts with v12bet in any capacity.

By accessing or using the v12bet platform, registering for an account, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein. If you do not agree to this Privacy Policy, you must not use the v12bet platform.

2. Information We Collect

v12bet collects personal information in the following categories:

2.1 Registration and Account Information. When you create a v12bet account, we collect your full legal name, date of birth, residential address, email address, phone number, and preferred account currency (MYR). This information is required to create and manage your account and to fulfil our legal obligations, including age and identity verification.

2.2 Identity Verification (KYC) Documents. To comply with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations, we may request copies of government-issued identification documents (such as a Malaysian IC, passport, or driving licence), proof of address, and proof of payment method ownership. These documents are used solely for identity verification and compliance purposes.

2.3 Financial Information. We collect records of your deposits, withdrawals, and transaction history on the platform. We do not store full card numbers or full bank account details on our servers; payment transactions are processed through our secure, third-party payment service providers.

2.4 Gaming and Betting Activity. We maintain records of all bets placed, games played, bonus usage, and gaming session data associated with your account. This information is used to manage your account, resolve disputes, detect fraud, and fulfil regulatory reporting obligations.

2.5 Technical and Device Data. When you access the v12bet platform, we automatically collect technical data including your IP address, browser type and version, operating system, device identifiers, referring URLs, and session timestamps. This information is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data. If you contact v12bet via live chat, email, or any other channel, we retain records of those communications, including the content of your enquiries and our responses.

3. How We Use Your Information

v12bet uses the personal information we collect for the following purposes:

• To create, verify, and maintain your v12bet Member account;
• To process deposits, withdrawals, and other financial transactions in MYR;
• To verify your identity and age in compliance with KYC and AML obligations;
• To detect, investigate, and prevent fraud, money laundering, account abuse, and other prohibited conduct;
• To personalise your platform experience, including game recommendations and relevant promotional offers;
• To provide customer support and respond to your enquiries;
• To send transactional communications, including deposit confirmations, withdrawal notifications, and security alerts;
• To send marketing communications where you have provided consent or where we have a legitimate interest in doing so;
• To comply with applicable legal and regulatory obligations, including reporting to licensing authorities;
• To enforce our Terms and Conditions and other platform policies;
• To analyse platform usage patterns and improve our services;
• To support responsible gaming measures, including the administration of self-exclusion and deposit limit requests.

4. Legal Basis for Processing

v12bet processes your personal information on the following legal bases:

• Contract performance: Processing necessary to provide the services described in the Terms and Conditions, including account management, payments, and gaming services.
• Legal obligation: Processing required to comply with applicable AML, KYC, and regulatory reporting obligations.
• Legitimate interests: Processing carried out for purposes of fraud detection, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw this consent at any time.

5. Disclosure of Your Information

v12bet may disclose your personal information to the following categories of recipients:

5.1 Payment Service Providers. We share transaction data with our payment processing partners — including eWallet operators such as Touch n Go eWallet, Boost, and GrabPay, and banking partners such as Maybank, CIMB, and Hong Leong Bank — to the extent necessary to process your deposits and withdrawals. Each payment partner operates under its own privacy policy and data protection obligations.

5.2 Game Providers. Your account session data may be shared with our licensed game content providers (such as Evolution Gaming, Pragmatic Play, PG Soft, and SA Gaming) to facilitate game loading, bet processing, and game history retrieval.

5.3 Identity Verification Services. KYC documents may be processed by trusted third-party identity verification service providers operating under strict confidentiality and security obligations.

5.4 Legal and Regulatory Authorities. We may disclose personal information to law enforcement agencies, regulatory authorities, or courts where required by applicable law or a valid legal process.

5.5 Corporate Transactions. In the event of a merger, acquisition, or sale of all or part of v12bet's business assets, your personal information may be transferred as part of that transaction. You will be notified of any such transfer and any change to the applicable privacy policy.

v12bet does not sell, rent, or otherwise disclose your personal information to unaffiliated third parties for their own marketing or commercial purposes.

6. Cookies and Tracking Technologies

The v12bet platform uses cookies and similar tracking technologies to operate and improve the platform, maintain your login session, remember your preferences, and analyse usage patterns. The categories of cookies used include:

• Essential cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your language preference, display settings, and last visited game categories.
• Analytics cookies: Used to collect anonymised data about how Members navigate the platform, which pages are visited most frequently, and where technical errors occur. This data is used to improve platform performance.
• Marketing cookies: Used, where consent has been provided, to deliver relevant promotional content and measure the effectiveness of promotional campaigns.

You may manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the v12bet platform, including your ability to maintain a logged-in session.

7. Data Retention

v12bet retains your personal information for as long as your account remains active and for a minimum period of five (5) years following account closure, or such longer period as may be required by applicable legal or regulatory obligations — including AML record-keeping requirements. Transaction records and bet history may be retained for up to seven (7) years for regulatory compliance purposes.

Where personal information is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, v12bet will delete or anonymise the data in a secure manner.

8. Data Security

v12bet implements technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the v12bet platform;
• Encrypted storage of sensitive personal data and KYC documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• Segregation of player funds in dedicated accounts separate from operational accounts;
• Intrusion detection and real-time monitoring of platform access logs.

While v12bet implements industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your v12bet login credentials and for ensuring that your device is free from malware or unauthorised software that could compromise your account security.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal information held by v12bet:

• Right of access: You may request a copy of the personal information v12bet holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal information.
• Right to erasure: You may request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to v12bet's legal and regulatory retention obligations.
• Right to restriction: You may request that v12bet restrict the processing of your personal information in certain circumstances.
• Right to data portability: Where processing is based on consent or contract performance, you may request that your personal information be provided to you in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the v12bet support team via the 24/7 live chat or by email at [email protected]. v12bet will respond to verifiable requests within thirty (30) days.

10. Marketing Communications

v12bet may send you promotional emails, SMS messages, or in-platform notifications regarding new games, special offers, tournaments, and seasonal promotions — including Chinese New Year campaigns, deposit bonuses, and loyalty programme updates — where you have provided consent or where we have a legitimate interest in doing so.

You may opt out of marketing communications at any time by: (a) clicking the "unsubscribe" link in any marketing email; (b) adjusting your communication preferences in your account settings; or (c) contacting the support team via live chat. Opting out of marketing communications does not affect the receipt of transactional messages essential to your account operation.

11. Children's Privacy

The v12bet platform is strictly intended for adults aged 21 years and above. v12bet does not knowingly collect, process, or retain personal information from individuals under the age of 21. If v12bet becomes aware that personal information has been collected from an individual under 21, that information will be deleted promptly and the associated account closed. If you have reason to believe that a minor has registered on the v12bet platform, please notify us immediately via live chat so that appropriate action can be taken.

12. Changes to This Policy

v12bet reserves the right to update or amend this Privacy Policy at any time. The revised policy will be published on this page with an updated effective date. Where changes are material, v12bet will make reasonable efforts to notify registered Members via the email address on record. Your continued use of the v12bet platform following publication of a revised Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information v12bet holds about you, please contact us via:

• Live Chat: Available 24/7 directly on the v12bet platform
• Email: [email protected]

v12bet aims to respond to all privacy-related enquiries and data subject requests within thirty (30) calendar days of receipt.